.softphone-badge{border:1px solid var(--color-border);background:var(--color-background);font-weight:var(--weight-medium);color:var(--color-text);border-radius:999px;align-items:center;gap:8px;padding:2px 4px 2px 8px;display:inline-flex}.softphone-badge[hidden]{display:none}.softphone-badge .softphone-dot{background:var(--gray-400);border-radius:50%;flex-shrink:0;width:8px;height:8px}.softphone-badge .softphone-dot.available{background:var(--color-success)}.softphone-badge .softphone-dot.busy{background:var(--color-error)}.softphone-badge .softphone-dot.attention{background:var(--color-warning)}.softphone-badge .softphone-text{align-items:center;gap:5px;display:inline-flex}.softphone-badge.text-only{padding-right:8px}.softphone-badge button{border:1px solid var(--color-border);background:var(--color-surface);color:var(--color-text);font-family:inherit;font-size:inherit;font-weight:var(--weight-bold);cursor:pointer;border-radius:999px;padding:2px 10px}.softphone-badge button.primary{border-color:var(--color-primary);background:var(--color-primary);color:var(--color-on-primary)}.softphone-badge button:disabled{opacity:.5;cursor:default}.softphone-ccp{width:320px;height:480px;position:absolute;top:0;left:-10000px}body{background:var(--color-background);color:var(--color-text);font-family:var(--font-body);margin:0}a{color:var(--color-primary);text-decoration:none}a:hover{color:var(--color-primary-hover)}.app{flex-direction:column;height:100vh;display:flex;overflow:hidden}.topbar{background:var(--color-surface);border-bottom:1px solid var(--color-border);height:52px;box-shadow:var(--shadow-sm);flex-shrink:0;align-items:center;gap:28px;padding:0 24px;display:flex}.brand{white-space:nowrap;line-height:1.15}.brand .title{font-family:var(--font-display);font-weight:800;font-size:var(--text-md);color:var(--color-primary)}.brand .subtitle{font-size:var(--text-xs);color:var(--color-text-secondary)}.topnav{gap:28px;display:flex}.topnav a{font-size:var(--text-sm);font-weight:var(--weight-medium);color:var(--color-text-secondary);border-bottom:2px solid #0000;padding:6px 2px}.topnav a.active{font-weight:var(--weight-bold);color:var(--color-primary);border-bottom-color:var(--color-primary)}.content{flex:1;grid-template-columns:220px minmax(300px,.8fr) minmax(480px,1.2fr);min-height:0;display:grid;overflow:hidden}.list-scroll::-webkit-scrollbar{width:8px}.list-scroll::-webkit-scrollbar-thumb{background:var(--gray-200);border-radius:5px}.call-pane{background:var(--color-surface);border-right:1px solid var(--color-border);flex-direction:column;min-width:0;min-height:0;display:flex}.call-pane-header{border-bottom:1px solid var(--color-border);font-size:12px;font-weight:var(--weight-bold);color:var(--color-text-secondary);flex-wrap:wrap;align-items:center;gap:6px 10px;padding:12px 14px;display:flex}.call-load-notice{border-bottom:1px solid var(--color-border);color:var(--color-error);padding:8px 14px;font-size:12px;line-height:1.5}.call-load-notice[hidden]{display:none}.load-error{color:var(--color-error)}.call-list{flex:1;overflow-y:auto}.call-item{border-bottom:1px solid var(--gray-200);cursor:pointer;padding:10px 14px}.call-item:hover{background:#eef2ef}.call-item.active{background:var(--color-primary-light);box-shadow:inset 3px 0 0 var(--color-primary)}.call-item-row{justify-content:space-between;align-items:center;display:flex}.call-item-phone{font-size:13px;font-weight:var(--weight-bold);color:var(--color-text);font-variant-numeric:tabular-nums}.call-item-time{color:var(--color-text-secondary);font-size:10px}.call-item-shipper{margin-top:3px;font-size:12px}.live-badge{font-size:10px;font-weight:var(--weight-bold);color:var(--color-error);align-items:center;gap:4px;display:inline-flex}.live-badge .dot{background:var(--color-error);border-radius:50%;width:6px;height:6px;animation:1.4s ease-in-out infinite live-pulse}@keyframes live-pulse{0%,to{opacity:1}50%{opacity:.25}}.transcript-pane{background:var(--color-background);flex-direction:column;min-width:0;min-height:0;display:flex;overflow:hidden}.transcript-header{border-bottom:1px solid var(--color-border);background:var(--color-surface);flex-shrink:0;padding:14px 20px}.transcript-header .phone{font-size:15px;font-weight:var(--weight-bold)}.transcript-header .meta{font-size:12px;font-weight:var(--weight-medium);color:var(--color-text-secondary);margin-left:10px}.transcript-body{flex-direction:column;flex:1;gap:10px;padding:20px;display:flex;overflow-y:auto}.transcript-row{flex-direction:column;display:flex}.transcript-row.agent{align-items:flex-start}.transcript-row.customer{align-items:flex-end}.transcript-label{color:var(--color-text-secondary);margin-bottom:3px;font-size:10px}.bubble{max-width:70%;padding:9px 13px;font-size:13px;line-height:1.6}.bubble-agent{background:var(--gray-100);color:var(--color-text);border-radius:12px 12px 12px 2px}.bubble-customer{background:var(--color-primary);color:#fff;border-radius:12px 12px 2px}.side-pane{border-left:1px solid var(--color-border);background:var(--color-surface);flex-direction:column;gap:16px;min-width:0;min-height:0;padding:16px;display:flex;overflow-y:auto}.side-section-title{font-size:11px;font-weight:var(--weight-bold);color:var(--color-text-secondary);margin-bottom:8px}.side-section-header{justify-content:space-between;align-items:center;margin-bottom:8px;display:flex}.side-section-hint{color:var(--color-text-secondary);font-size:10px}.handoff-notes{background:#fff8e1;border:1px solid #e0a100;border-radius:6px;margin-bottom:10px;padding:8px 10px;font-size:12px}.handoff-notes-title{margin-bottom:4px;font-weight:600}.handoff-note+.handoff-note{margin-top:6px}.agent-note{border:1px solid var(--color-border,#ddd);white-space:pre-wrap;border-radius:6px;margin-bottom:10px;padding:6px 10px;font-size:12px}.handoff-kind{margin-right:6px;font-weight:600}.shipper-card{background:var(--color-primary-light);border:1px solid var(--color-primary-border);border-radius:10px;flex-direction:column;gap:5px;padding:12px;display:flex}.shipper-card .name{font-size:14px;font-weight:var(--weight-bold);color:var(--color-primary)}.shipper-card .line{color:var(--color-text-secondary);font-size:12px}.shipper-card .line.tabular{font-variant-numeric:tabular-nums}.shipper-card .yard{color:var(--color-text-secondary);border-top:1px solid var(--color-primary-border);margin-top:4px;padding-top:6px;font-size:11px}.shipper-card-unmatched{background:var(--gray-100);border:1px dashed var(--gray-200)}.shipper-field{box-sizing:border-box;border:1px solid var(--color-primary-border);background:var(--color-surface);width:100%;color:var(--color-text);border-radius:6px;padding:6px 8px;font-family:inherit;font-size:13px}.shipper-field.name-input{font-size:14px;font-weight:var(--weight-bold)}.shipper-field.yard-input{resize:vertical}.shipper-unmatched-hint{color:var(--color-text-secondary);font-size:11px}.inferred-card{border:1px solid var(--color-border);background:var(--color-surface);border-radius:10px;margin-bottom:10px;overflow:hidden}.inferred-card[open]{border-color:var(--color-primary-border)}.inferred-card-summary{cursor:pointer;user-select:none;align-items:center;gap:8px;padding:9px 10px;list-style:none;display:flex}.inferred-card-summary::-webkit-details-marker{display:none}.inferred-card-summary:hover{background:#eef2ef}.inferred-card-summary .chevron{color:var(--color-text-secondary);flex-shrink:0;font-size:10px;transition:transform .15s}.inferred-card[open] .inferred-card-summary .chevron{transform:rotate(90deg)}.inferred-card-summary .summary-main{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.inferred-card-summary .summary-route{font-size:12px;font-weight:var(--weight-bold);color:var(--color-text);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.inferred-card-summary .summary-sub{color:var(--color-text-secondary);white-space:nowrap;text-overflow:ellipsis;font-size:10px;overflow:hidden}.inferred-card-summary .summary-badge{font-size:10px;font-weight:var(--weight-bold);background:var(--gray-100);color:var(--color-text-secondary);border-radius:999px;flex-shrink:0;padding:2px 6px}.inferred-card-summary .summary-badge.dirty{background:var(--color-warning);color:#fff}.inferred-card-summary .summary-kind{font-size:10px;font-weight:var(--weight-bold);background:var(--color-primary-light);color:var(--color-primary);border-radius:999px;flex-shrink:0;padding:2px 6px}.inferred-card-summary .summary-kind.change{color:var(--color-info);background:#e0ecff}.inferred-card-body{border-top:1px solid var(--color-border);padding-bottom:10px}.kind-row{border-bottom:1px solid var(--gray-200);align-items:center;gap:8px;padding:6px 10px;font-size:12px;display:flex}.kind-row .label{color:var(--color-text-secondary);flex:0 0 84px}.kind-row select{border:1px solid var(--color-border);border-radius:var(--radius-sm);background:var(--color-surface);min-width:0;height:26px;color:var(--color-text);flex:1;font-family:inherit;font-size:12px}.kind-row .target-fixed{flex:1;min-width:0}.inferred-card-body .apply-btn,.inferred-card-body .apply-status{width:calc(100% - 20px);margin-left:10px;margin-right:10px}.inferred-table{border-bottom:1px solid var(--gray-200);grid-template-columns:repeat(6,minmax(0,1fr));display:grid}.inferred-field{box-sizing:border-box;border-bottom:1px solid var(--gray-200);border-right:1px solid var(--gray-200);grid-column:span 3;align-items:center;gap:8px;min-width:0;padding:8px 10px;display:flex}.inferred-field[data-col=right]{border-right:0}.inferred-field[data-col=full]{border-right:0;grid-column:span 6}.inferred-field[data-field=length_m],.inferred-field[data-field=width_m],.inferred-field[data-field=height_m]{border-right:1px solid var(--gray-200);grid-column:span 2;padding:6px 8px}.inferred-field[data-field=height_m]{border-right:0}.inferred-field[data-field=length_m] .label,.inferred-field[data-field=width_m] .label,.inferred-field[data-field=height_m] .label{width:54px}.inferred-field:last-child{border-bottom:none}.inferred-field .label{width:76px;color:var(--color-text-secondary);flex-shrink:0;font-size:11px}.inferred-field .value{min-width:0;color:var(--color-text);background:0 0;border:1px solid #0000;border-radius:6px;flex:1;padding:3px 5px;font-family:inherit;font-size:12px;line-height:1.5}.inferred-field .value:hover{border-color:var(--color-border)}.inferred-field .value:focus{border-color:var(--color-primary);background:var(--color-surface);outline:none}.inferred-field .value.dirty{border-color:var(--color-warning)}.inferred-field select.value{cursor:pointer}.inferred-field .conf-dot{background:var(--gray-200);border-radius:50%;flex-shrink:0;width:7px;height:7px}.inferred-field .conf-dot.high{background:var(--color-primary)}.inferred-field .conf-dot.low{background:var(--color-warning)}.apply-btn{border-radius:var(--radius-sm);border:1px solid var(--color-primary);background:var(--color-primary);width:100%;height:34px;color:var(--color-on-primary);font-weight:var(--weight-medium);font-size:var(--text-xs);cursor:pointer;margin-top:6px}.apply-btn:hover{background:var(--color-primary-hover);border-color:var(--color-primary-hover)}.apply-btn:disabled{background:var(--gray-200);border-color:var(--gray-200);color:var(--color-text-secondary);cursor:not-allowed}.apply-status{color:var(--color-text-secondary);min-height:12px;margin-top:4px;font-size:10px}@media (width<=999px){.app{height:auto;min-height:100vh;overflow:visible}.content{flex:1 0 auto;grid-template-rows:minmax(280px,42vh) auto;grid-template-columns:minmax(180px,.7fr) minmax(0,1.3fr);min-height:0;overflow:visible}.call-pane{grid-row:1/3;min-height:0}.transcript-pane{min-height:420px}.side-pane{border-top:1px solid var(--color-border);border-left:0;overflow:visible}}@media (width<=700px){.topbar{flex-direction:column;align-items:flex-start;gap:8px;height:auto;padding:10px 14px 0}.topnav{gap:16px;width:100%;overflow-x:auto}.topnav a{white-space:nowrap}.content{flex-direction:column;display:flex}.call-pane{border-right:0;border-bottom:1px solid var(--color-border);width:auto;max-height:220px}.transcript-pane{flex:0 0 45vh;min-height:320px}.transcript-body,.side-pane{padding:14px}.inferred-table{grid-template-columns:minmax(0,1fr)}.inferred-field,.inferred-field[data-col=full],.inferred-field[data-field=length_m],.inferred-field[data-field=width_m],.inferred-field[data-field=height_m]{border-right:0;grid-column:span 1}}